Frequently Asked Questions
Find out the answers to our most frequently asked questions below.
Question still not answered? Feel free to contact us, we would love to hear from you!
Where do you ship from and when will my order arrive?
We ship from our warehouse in Brisbane, Queensland.
Please note there are significant delays at present due to Covid-19.
You should’ve received a tracking notification from Australia Post. If you haven’t received one, please check your spam/junk folder.If you have tracked your order and it is taking longer than expected, please contact Australia Post directly to find out what’s happening.
If it has been lost, we will send a replacement. Please send us an email through the contact form with your correspondence between Australia Post and yourself and we will organise to send your order as soon as possible.
- South-East Queensland – Next day to 2 business days
- Sydney – 2-3 business days
- Melbourne – up to 5 business days
- Regional areas and WA – up to 7 business days
- International orders vary between 1-2 weeks.
For faster delivery, please choose express post. However, please note this is not necessary for customers who reside in South East Queensland.
Alternatively, for fast, free delivery as a Prime member, you can order from our Australian Amazon Store.
I'm having issues with the password reset function
Just email us and we will reset your password for you. Once you log in, you can change it.
I can't see a list of ingredients. Can you tell me where they are?
Just scroll down on any product page and you will see an ingredient list, description and reviews.
I can't place an order on the site, it's doing strange things!
We often upgrade our website so that it is more user friendly and offers a better shopping experience for you. However, this means strange things can sometimes happen if you are a returning visitor.
I placed an order but I haven't received it yet. Can I cancel my order?
When you place an order on our site you tick a box agreeing to ourterms and conditionswhich includes a no cancellation, no refund policy.
My coupon is saying it's invalid but I haven't used it yet
Coupons are not able to be combined with orders where there is another deal in place, e.g. buy 4, get 1 free offer. In this instance, if you added 3 to your cart, you would be able to use the coupon.
Another reason it might be saying it's invalid is because you need to copy and paste the code from the email into the coupon code box at checkout (rather than typing it out).
I haven't received my coupon code yet.
Firstly, have you replied to the email that was sent to you when you subscribed? The subject line is "Tell us how you heard about NaturoBest".
If you have replied, a code will be automatically emailed to you - check your spam/junk or promotions folder.
Make sure you copy and paste the code into the coupon box at checkout (rather than typing it out).
Secondly, do you have a hotmail, outlook or live.com email address? We have noticed that most people who say they haven't received our emails have one of these email addresses but people with gmail addresses seem to have no issues receiving emails.
There is one 10% code per customer so if you have replied to that email in the past, you can't scan the box and get a second code but you can keep an eye on your inbox because we always let our customers know about flash sales by email before advertising on social media!
PS. Just remember, if you usually purchase from a practitioner or over the counter, it's actually cheaper for you to continue to do so because you don't have to pay for freight 😀
I'm trying to find a stockist in my area, can you help?
Sure! Please head to our stockists page and enter your suburb or postcode in the search bar to bring up a list of stockists near you.
If there aren't any stockists near you, here's a tip - go to your nearest pharmacy or health food shop and ask them to stock it for you. It's as easy as that!
I have a health condition and i'm not sure if these supplements are suitable for me?
It is best to speak to your practitioner about whether or not these supplements are suitable for you.
After completing the course you will have access to Nikki's private Facebook group where you can ask questions for free.
Are these products vegan-friendly?
Yes! Our entire range is Vegan Australia Certified!
Are these products free from allergens?
Supplements in the range are ultra-low in excipients and are free from artificial colours, flavours, sweeteners, preservatives, yeast, gluten, wheat, dairy, titanium dioxide and magnesium stearate and are non-GMO in a vegan capsule.
Vcaps® are made from HPMC - hydroxypropylmethylcellulose - a cellulose derived from pine trees. Due to a patented thermogellation manufacturing process, no gelling agents are required in manufacturing to form the capsules. They are considered a second-generation vegetarian capsule - because they perform just like gelatin while bringing the benefits of a vegetarian alternative.
Can I take Preconception Multi for Women during pregnancy?
How long should I take the preconception multi before trying to conceive?
How long should I take Prenatal Trimester One with Ginger?
It is best to take this formula as soon as you find out you're pregnant and keep taking it until your morning sickness subsides (usually around week 14-16).
Most women will need a 2 month supply of Prenatal Trimester One with Ginger (2 bottles of 60 capsules).
Can I take 2 capsules at once or should I split up the dose?
It is best to take one capsule twice daily - one with breakfast, one with lunch. This will help to reduce nausea throughout the day when taking Prenatal Trimester One with Ginger.
With the other formula's, splitting up the dose can enhance nutrient absorption.
Some people find that B vitamins can keep them awake at night. This is why we recommend taking your supplements with breakfast and lunch.
I'm currently breastfeeding and preparing for my next pregnancy, should I continue to take Prenatal Trimester 2 & 3 Plus Breastfeeding or switch to Preconception Multi for Women?
You can take either formula during breastfeeding.
I'm currently breastfeeding and have just found out i'm pregnant, can I take Prenatal Trimester One with Ginger?
Yes, you can takePrenatal Trimester One with Gingerthroughout the entire pregnancy and breastfeeding period. In fact, this may be recommended by your healthcare practitioner if you have certain health conditions such as haemochromatosis or hyperthyroidism.
Why isn't there any vitamin K in the prenatal formula's?
Vitamin K has very poor placental transfer which is why vitamin K is given to babies at birth.
Vitamin K1 (phytomenadione) promotes blood clotting which is not usually something we want to do during pregnancy. When vitamin K2 (menaquinone) is an ingredient in a calcium supplement then that would be fine to take during pregnancy. It is best to take calcium supplements at least 2 hours away iron and zinc supplements. These minerals antagonise calcium and may interfere with absorption.
As long as a woman is eating plenty of green, leafy veggies she should meet her daily requirement of vitamin K1 (phytomenadione).
Why isn't there any vitamin A in these formula's?
The industry regulator requires all products containing vitamin A to have the following warnings on the label:
WARNING: If you are pregnant - or considering becoming pregnant - do not take vitamin A supplements without consulting your doctor or pharmacist. When taken in excess of 3000 micrograms retinol equivalents - vitamin A can cause birth defects. The recommended daily amount of vitamin A from all sources is 700 micrograms retinol equivalents for women and 900 micrograms retinol equivalents for men.
NaturoBest likes to err on the side of caution. Also, a warning like this is this is likely to deter pregnant women from taking the product. Vitamin A is easily obtained from the diet but if she is vegan she may need to take a vitamin A supplement and should seek advice from a health practitioner.