Frequently Asked Questions

Find out the answers to our most frequently asked questions below.

Question still not answered?  Feel free to contact us, we would love to hear from you!

NaturoBest Proudly Australian Owned Trademark

When will my order arrive?

You should’ve received a tracking notification from Sendle, Fastway or Australia Post. If you haven’t received one, please check your spam/junk folder.
 
If you have tracked your order and it is taking longer than expected, please contact the freight company directly to find out what’s happening.
 
If it has been lost, we will send a replacement. Please send us an email through the contact form with your correspondence between the freight company and yourself and we will organise to send your order as soon as possible.
  • South-East Queensland – Next day to 2 business days
  • Sydney – 2-3 business days
  • Melbourne – up to 5 business days
  • Regional areas and WA – up to 7 business days
  • International orders vary between 1-2 weeks

For next day service, please choose express post.  However, please note this is not necessary for customers who reside in South East Queensland.

Alternatively, for fast, free delivery as a Prime member, you can order from our Australian Amazon Store.

My order arrived but a bottle is broken. Can you send me a replacement?

Absolutely!  Please email us a photo of the broken bottle and we will send you a replacement immediately.

My order arrived but the seal is broken. Can you send me a replacement?

Absolutely!  Please email us a photo of the broken seal and let us know your best pick up address so you can return the bottle to us.

Once we receive the returned bottle, we will send your replacement to you.

I can't place an order on the site, it's doing strange things!

We often upgrade our website so that it is more user friendly and offers a better shopping experience for you.  However, this means strange things can sometimes happen if you are a returning visitor.

Try clearing the cache on your browser (e.g. Google Chrome, Edge, Safari) and you will visit the latest version of our website.

If you are not sure how to clear your browser, Google “clear cache on browser”

I have a health condition and i'm not sure if these supplements are suitable for me?

It is best to speak to your practitioner about whether or not these supplements are suitable for you.

If you would like to ask Nikki a question about your health, you can do so by purchasing an online course at www.nikkiwarrennaturopath.com

After completing the course you will have access to Nikki’s private Facebook group where you can ask questions for free.

Alternatively, after completing a course, you can book a follow up consultation

Does Nikki Warren (fertility naturopath and founder of NaturoBest) still offer consultations?

Nikki has online courses available on fertility and pregnancy and after completing a course, you are able to ask Nikki questions for free in her private Facebook group.

Alternatively, Nikki has a list of referral practitioner’s across Australia so you can speak to someone locally.

If you prefer to ask Nikki a question in private, you can book a follow up consultation here after completing a course.

If you would prefer not to do an online course or it is not related to fertility or pregnancy, Nikki has limited availability for initial consultations.

Please contact Nikki here to book an initial consultation and she will send you a form to fill in and an invoice to pay prior to the consultation.  Consultations are $200 an hour.

I'm currently breastfeeding and preparing for my next pregnancy, should I continue to take Prenatal Trimester 2 & 3 Plus Breastfeeding or switch to Preconception Multi for Women?

You can take either formula during breastfeeding.

I'm currently breastfeeding and have just found out i'm pregnant, can I take Prenatal Trimester One?

Yes, you can take Prenatal Trimester One throughout the entire pregnancy and breastfeeding period.  In fact, this may be recommended by your healthcare practitioner if you have certain health conditions such as haemochromatosis or hyperthyroidism.

Why isn’t there any vitamin K in the prenatal formula’s?

Vitamin K has very poor placental transfer which is why vitamin K is given to babies at birth.

Vitamin K1 (phytomenadione) promotes blood clotting which is not usually something we want to do during pregnancy.  When vitamin K2 (menaquinone) is an ingredient in a calcium supplement then that would be fine to take during pregnancy.  It is best to take calcium supplements at least 2 hours away iron and zinc supplements.  These minerals antagonise calcium and may interfere with absorption.

As long as a woman is eating plenty of green, leafy veggies she should meet her daily requirement of vitamin K1 (phytomenadione).

Why isn’t there any vitamin A in these formula’s?

The industry regulator requires all products containing vitamin A to have the following warnings on the label:

WARNING: If you are pregnant – or considering becoming pregnant – do not take vitamin A supplements without consulting your doctor or pharmacist.  When taken in excess of 3000 micrograms retinol equivalents – vitamin A can cause birth defects.  The recommended daily amount of vitamin A from all sources is 700 micrograms retinol equivalents for women and 900 micrograms retinol equivalents for men.

NaturoBest likes to err on the side of caution.  Also, a warning like this is this is likely to deter pregnant women from taking the product.    Vitamin A is easily obtained from the diet but if she is vegan she may need to take a vitamin A supplement and should seek advice from a health practitioner.

Why do they contain mixed carotenoids and not betacarotene?

Betacarotene is just one isolated carotenoid and taking this on its own may inhibit the absorption of lutein (another carotenoid) by up to 50%.  We have chosen mixed carotenoids as Dunaliella Salina.  This contains betacarotene as well as other carotenoids which is how it occurs in nature.